Home / FAQ
Help & Answers
Questions, Answered Clearly
Straight answers about delivery, payment, warranty, custom import orders and project supply.
Good to Know
Before You Order
Cannot find your question here? Our team will give you a clear answer before you commit to anything.
Do you deliver across Bangladesh?
Yes. We deliver to homes, offices and project sites across Bangladesh. Delivery time and cost depend on your location and the size of the order, and are confirmed when you order or on your quotation.
Can I pay cash on delivery?
Yes. Cash on delivery is available for orders placed through the shop. Custom-sourced and imported orders are confirmed with pre-payment, because the products are purchased specifically for you.
Are your products genuine?
Yes. Branded products such as Philips and Schneider Electric are original. We do not sell copies.
Do products come with a warranty?
Yes, products come with warranty. The warranty period depends on the product and brand and is confirmed at the time of purchase. If you need to make a claim, contact our team and we will guide you through it.
Can you source products that are not listed on the website?
Yes. The shop shows only part of what we can supply. Send us a photo, link, model number, drawing or description through the Request a Quote page and we will find the product or a suitable alternative.
Can you import a product from China or another country?
Yes. If a product is not available in Bangladesh, we can import it for you from China or other countries. We confirm the specification, price and estimated lead time on a quotation. Once you approve and make the pre-payment, we handle purchasing, shipping, customs clearance, checking and delivery.
How long does a custom import order take?
It depends on the product, the supplier and the shipping method. Items available locally are quickest, while imported products take longer. Every quotation includes an estimated lead time before you commit.
Can I submit a BOQ or design?
Yes. Upload a BOQ, lighting layout, interior drawing or specification sheet with your quote request. We will price the items listed and suggest alternatives where something is unavailable.
Do you supply wholesale or bulk orders?
Yes. We supply contractors, developers, designers and businesses with project quantities. Share your quantity list to receive project pricing and a delivery plan.
Is there a minimum order quantity?
Products in the shop can be bought as single items. For custom-imported products, any minimum quantity depends on the supplier and is stated clearly on your quotation.
Can architects and interior designers work with Nabulax?
Yes. We regularly work from drawings and specifications, and can help match fittings to a design intent and budget.
Do you provide product specifications and datasheets?
Where the manufacturer provides them, we share specifications and datasheets with your quotation or on request.
Do you provide installation services?
Our focus is sourcing and supply. If you need help with installation, tell us about your project and we will advise on what we can arrange.
We’re Here to Help
Still Have a Question?
Message our team, or send your requirement and receive a quotation.