Privacy Policy

Nabulax (“we”, “us”, “our”) operates nabulax.com. This policy explains what personal information we collect, why we collect it, and the choices you have. We collect only what we need to serve you, and we do not sell your personal information.

Information we collect

Contact and order details: your name, phone number, email address, delivery and billing address, and the products you order.
Quote requests and messages: the information you enter in our forms, and any files you upload, such as photos, drawings, BOQs and specification sheets.
Account details: if you create an account, your login email and order history.
Payment information: the payment method you choose and confirmation of payment. We do not store card numbers on our website.
Technical information: your IP address, browser type, device type and the pages you visit, collected through cookies and similar technologies.

How we use your information

To process, deliver and support your orders
To prepare quotations and respond to your enquiries
To arrange custom sourcing and import orders on your behalf
To handle returns, refunds and warranty claims
To keep our website secure and prevent fraud
To understand how our website is used so we can improve it
To send you updates or offers, only where you have agreed to receive them

Who we share it with

We share personal information only where it is needed to serve you:

Delivery and courier partners, who need your name, phone number and address to deliver your order.
Payment and banking providers, to process payments and refunds.
Suppliers and manufacturers, where a custom order requires product specifications. We do not share your personal contact details with them unless necessary.
Service providers that host our website, send emails or provide analytics, under their own privacy commitments.
Authorities, where the law requires it.

We never sell or rent your personal information to third parties.

Cookies

Our website uses cookies to keep items in your cart, remember your wishlist, keep you logged in and understand how visitors use the site. You can block or delete cookies in your browser settings, but some features, such as the cart and checkout, may not work properly without them.

How long we keep information

We keep order records for as long as needed for accounting, warranty and legal purposes. Quote requests and enquiries are kept for as long as they are useful for serving you, and you can ask us to delete them at any time.

How we protect it

Our website uses encrypted connections (HTTPS), and access to customer information is limited to the people who need it to do their work. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Your choices

Ask for a copy of the personal information we hold about you
Ask us to correct or update it
Ask us to delete it, where we are not required to keep it
Opt out of marketing messages at any time

To make any of these requests, contact us using the details below.

Third-party links

Our website may link to other websites, including WhatsApp and map services. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

Children

Our website is intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

Nabulax, Dhaka, Bangladesh
Phone and WhatsApp: +880 1601-232140
Email: email.nabulax@gmail.com